The challenge
A global energy and power-technology company needed a repeatable, auditable way to provision, wipe, re-image and diagnose IT equipment on demand in West Africa, to the exact process of the global ITAM/ITAD firm running its device-as-a-service programme, with certified data destruction and clean evidence at every step.
What we did
We provided certified field engineers to run the device lifecycle on dispatch: zero-touch-style pre-provisioning (enrolling machines into the client's device-management tenant with the correct group tagging), certified data wiping using approved software with a wiping certificate produced for every device, staging and imaging from approved images, and full physical and functional diagnostics, including the evidence needed to raise hardware warranty claims. The team also carried data-centre rack-and-stack capability for equipment-room work. This is the decommission discipline behind our certified ITAD and IMACD services.
How we delivered
Every task ran against a documented runbook and was logged, closed and evidenced in the integrator's ticketing system, measured monthly against next-business-day service levels with formal service-level governance. A short stabilisation period at go-live let the process bed in before targets applied.
The outcome
The client got a local partner that executes a global lifecycle process to the letter, with per-device certificates and an auditable trail, turning ad-hoc field work into a governed, repeatable service. In the initial phase we processed 28 devices at 100% SLA attainment, each with its own data-destruction certificate.