For global technology organisations, the plan for Ghana, Nigeria and the wider region usually exists already. What is hard is carrying it out at the end user's desk. We are the last mile partner that gets the work done on the ground: onsite IT support run from our Accra hub for West Africa, with certified field engineers in Accra, Tema, Lagos, Port Harcourt, Abuja, Lome, and Cotonou working to your global standards.
Service quality varies, response times stretch, and the simple act of getting hardware and people to site turns into a logistics and customs challenge. The gap between what was promised centrally and what users actually experience can be wide.
Compliance and staffing add further complexity. Employing people, running payroll, and meeting local labour requirements in an unfamiliar market is slow and risky to do alone. Meanwhile, maintaining global service standards at ground level, meaning documentation, SLAs and ticketing discipline, is difficult without a partner who already works that way.
This is the gap Hankaka was built to close: dependable, standards aligned execution in Ghana, Nigeria, and across West Africa.
Certified, locally based engineers with ITIL aligned processes and reporting; integration with your global delivery models and ticketing platforms such as ServiceNow; rapid response and wide geographic coverage from field teams in Accra, Tema, Lagos, Port Harcourt, Abuja, Lome, and Cotonou; and the disciplined documentation and compliance your standards demand.
Secure, responsible asset retirement at end of life, certified data sanitisation (wiping, degaussing, shredding) with full chain of custody and audit ready certificates. Equipment is recycled through environmentally responsible channels, protecting client data, regulatory standing, and sustainability commitments in one process.
We act as the legal employer for technical teams deployed on your behalf, handling contracts, statutory contributions and payroll in full compliance with local labour requirements, so you can engage certified local talent without establishing an in country entity.
IT smart hands in Accra, Lagos, and distributed sites for edge servers, network hardware, and connected IoT devices: installation, racking, cabling, component swaps and troubleshooting. Infrastructure stays operational and well maintained, with every visit documented to global standards.
Secure storage and IT hardware staging services, with configuration and last mile dispatch from local forward stocking locations. Spares and new deployments reach client sites quickly and predictably, reducing customs delays, logistics overheads, and downtime.
Physical security work for the places remote tools cannot reach: onsite security assessments, endpoint hardening, access and device checks, and local help with incident response and recovery, from people already on site.
End user computing and device lifecycle management, from enterprise laptop refresh programmes to office IT relocation and IMACD requests; onsite and remote technical support; LAN/WAN installation, troubleshooting, and optimisation; hardware deployment, break fix, and warranty support, all ITIL aligned and integrated with platforms such as ServiceNow.
Spares and new equipment are received into our secure Accra warehouse, logged, configured and staged for deployment, then dispatched to site by our field engineers, often the same day. Partners always know where their hardware is, from receipt to installation.
Goods-in, before an engineer is dispatched
Sealed manufacturer cartons received into our Accra warehouse and stacked for a scheduled deployment. Equipment is booked in on arrival, so a partner shipping from Europe, the Gulf or Asia learns that a consignment landed short while it can still be fixed, rather than at a site door with an engineer standing next to it.
Photographed on a live engagement. Shipping labels and asset tags are obscured.
Running a managed deployment or refresh programme for a multinational client in Ghana with no local entity, we provide the certified field teams and Employer of Record services to deploy, support, and employ in country, compliantly.
Acting as your enterprise laptop refresh vendor and staging partner in country: secure warehousing, deployment and break fix support across multiple sites in Ghana and Nigeria, managed as a single, accountable service.
Holding the client contract but no West Africa presence, you use our teams for collection, serialised asset reconciliation, certified data destruction, and responsible recycling, all documented to your standards.
Accra is our onsite IT support hub for West Africa, backed by field teams in Tema, Lagos, Port Harcourt, Abuja, Lome, and Cotonou. Our engineers live here, so power cuts, traffic and customs delays are part of the plan rather than a surprise.
Our processes, reporting, and platforms align with international service standards, so we slot into your delivery model and ticketing systems without friction.
From deployment and support to security and end of life, you have one partner responsible across Ghana and Nigeria, working in strict adherence to GDPR and the Ghana and Nigeria Data Protection Acts, not a patchwork of vendors.
We enable global IT leaders to deliver successfully in West Africa with last mile support that holds up as the work scales, so a plan agreed in one country is executed the same way in another.